Frequently Asked Questions

All our technicians are currently using a POWERFUL AirFlex Pro 600(see a video here). (

To improve smell you are encouraged to clean your carpet regularly . Your carpet attracts all sorts of unwanted things and will sometimes be on the receiving end of spills and other accidents thus can build a unique odour over a period of time. Steaming your carpet every once in a while will keep it fresh.

Cleaning carpets regularly also prevents it from harming your health. Carpets can become harmful to your health if they aren’t cleaned regularly. They can attract allergens, spread bacteria and expose you to pollutants.

When you clean your carpet regularly, you are reducing the likelihood of stains becoming permanent. Treating stains as soon as you notice them is crucial for the quicker you act, the less time the stain will have to sink into the fibres of the carpet.

There’s no doubt that carpets are expensive. Regularly cleaning your carpet will help to keep it in good condition, protecting the money you have spent.

Regular carpet cleaning will help to remove these contaminants leading to a healthier element for you and your family.

The easiest way to keep your carpets looking and feeling great is to clean them regularly. But what does "regularly" mean? How often should carpet be cleaned? Well, some of it depends on your circumstances. Some questions to consider when determining how often you should clean your carpets include:

  • Do you have pets?
  • Do you have allergies?
  • Does anyone in the household smoke?
  • How heavy is foot traffic in each carpeted area?

If you have a small household without pets, young children, or smokers, you may be able to get away with vacuuming just once a week. However, a good general rule for the average household is to vacuum twice a week, and have your carpets professionally cleaned once a year. For high-traffic households with pets, children, or smokers, we recommend cleaning your carpets anywhere between three and seven times a week, depending on how soiled the area is.

We ask for payment upon completion of the job either via paypal, cash or credit/debit card. You can pay directly from the invoice we send to you electronically

Yes, Samps Home and Carpet Cleaning Services Ltd is insured so you don't have to worry about coverage.

If you need to cancel your appointment please let us know at the earliest possible opportunity. Cancellations within 48 hours of the appointment start time are subject to a £50.00 charge. Please note the cancellation charge will not apply if the appointment was made less than 48 hours prior to the cancellation.

We can move certain items of furniture, but are limited due to health and safety legislation. As such, if you have any items of furniture that you definitely need moved, it is best to do this prior to our arrival e.g. wardrobes and double beds.

If you are moving furniture, we do recommend allowing 24 hours before moving them back onto the carpets.

It would be very helpful if prior to arrival you can remove items on the floor from areas to be cleaned e.g. shoes, toys etc. Also, if you have valuable items on any pieces of furniture that will require moving, could you please move these to a safe location. Because of the weight limit to what can be moved by our carpet cleaners, please move any heavily items.

If you're not completely happy then we will return and provide a second clean completely free of charge. We're happy to offer refunds if you're not happy, but we would like to understand what went wrong that makes you unhappy.

Because accidents can happen in the meantime, a return visit will need to be arranged within a week of the original booking.

No we cannot guarantee. Due to the amount of variables e.g. nature of the stain, type of carpet, age of the stain, if you've tried treating it yourself etc, no professional carpet cleaner can ever give you an absolute guarantee on stains.

The hot water extraction process will remove a considerable amount of pet hair, but we cannot guarantee removing it all. Only regular vacuuming will do this.

Drying time will vary depending on the thickness of your carpet, weather conditions and air circulation in your home. Normally your carpets will be dry in 4 to 12 hours, but in some instances can take up to 24-48 hours.

Yes. Our cleaners are reliable, vetted and DBS checked. We select only those we can rely on . They are friendly and honest.

Yes. Samps Home and Carpet Cleaning Services is fully insured with 2,000,000 liability insurance to protect your home and to give you peace of mind.

We provide Home and Carpet cleaning services in Birmingham and Solihull area

We do Toilet cleaning, Kitchen Cleaning, Bedrooms, Ironing, and Vacuuming. All general house cleaning services.

Yes. We provide everything needed to clean your home but for regularly Daily, Weekly or Fortnightly clean we advise our customers to provide their own product in order to reduce the cost for them.

That is not necessary. We can start the work for you on the day of your booking. Your first appointment generally takes the longest time, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

The cost will depend on how large your home is and the amount of cleaning required. Some require standard cleaning but others require deep cleaning. You tell us what your needs are and we will let you know how much it will cost you to keep your house clean, tidy and healthy for yourself and your family.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Our cleaners are trained to put a smile on your face whether you're home or away.

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish to cancel it all together.

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage.

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

We require payment at completion of service. We accept most major credit cards, debit card payments and payment by check or cash. You can also pay from the invoice that we will send to you electronically upon completion of service.